FAQs

In transactional service, we can send the message only to the subscribe people and the content of the message should be only transactional/informative.

In promotional service, we can send any kind of messages to promote the business etc.

Note: Messages cannot be send to DND numbers.

3. Difference between promotional & Transactional Service ?

Promotional	Transactional
sender-id not required	sender-id required
template approval not required	template approval required
any kind of sms can be send	only transactional sms can be send

Messages can be sent in different languages which is refered has Unicode messages.

Opt-in means to Opt for a particular services. If client want to send sms from transactional route to unknown subscriber then he need to request the subscribers to opt. Subscriber can send an sms with keyword to provided number. Once subscriber send an sms he would be considered under Option group and would be liable to receive sms.

Sender id is a header which is been seen when the sms is received on handset.

Sender id should be of 6 digits alphabetic only.

Customised sms is used to send personalised sms to n number of subscribers w.r.t their names and respective details at one go. Customised sms can be used by using microsoft excel sheet.

Eg : Dear Sudhakar , Your child Prabhu have scored 75% in exams.

We have an section called SENT ITEMS on our application where you can view the complete reports for the sms sent from your account.

We have option of REPORTS under section SENT ITEMS from where your can extract the reports date wise of past days. We have facility of extracting reports from our sms application of last 30 days.

We have option of MANAGE SENDER ID under section MANAGE ITEMS , Where you have facility of creating a new sender id in your sms a/c.

Yes. You can save all the contacts in GROUP with name. We have a option called MANAGE GROUP under section MANAGE ITESM where you can create groups and save contact numbers.

Under settings section you have a feature of changing the current password of your sms a/c.

You can download the HTTP/XML API document from your sms a/c under DEVELOPER section.

Working key acts as credentials for your sms a/c to send sms from API. Working key is manadatory to send sms from API.

Under DEVELOPER section we have provided a facilty of creating API key.

You can white list your server IP while generating working key from where your would be trigerring API. It is like If you want to use the HTTP/XML API from a specific Server(IP) only and should not be used by any other server(IP).

Two Way Messaging is a platform which allows you to receive and send SMS. This allows you complete flexibility in managing your

incoming messages. You can modify/alter or delete these received messages as per your need.

There are two types of two-way messaging.

a. Short Code

b. Long Code

Short codes (also known as short numbers) are special telephone numbers, significantly shorter than full telephone numbers that can be used to address SMS from certain service provider’s mobile phones or fixed phones.

a. Shared Short code

b. Dedicated Short code

Primary keyword is a keyword which would be configured for your company/organization on shared short code for receiving incoming request from subscriber.

Eg : Sms INFINI to 56767 ( Here INFINI is a primary keyword )

Secondary Keyword is a sub keyword of primary keyword. Secondary keyword can be created only if you have primary keyword created. Secondary keyword can be created for having validations on campaigns.

Eg : INFINI is a primary keyword.

SMS to INFINI<space>SMS to 56767 (Here sms becomes a secondary keyword)

Long code also known as virtual mobile number, is a reception mechanism used by businesses to receive SMS messages.

Long code is a 10 digit number number that is designed for easy to remember and to use for premium services and can work with every operator on a single number you can get different keywords which can be your company name or your product name like you see in TV ads {OFFER -> 9900099000} and a premium rate of SMS will be applicable that is setup by cellular operators.

Dedicated Long code

In a dedicated long code a dedicated number of customer choice will be given to a

company, in which they can create n number of keywords and sub keywords.

Yes, we do provide the user friendly panel for our customers, Where you would be able to view the incoming request in complete details like Date & Time, Subscriber Number, Message Content, Subscriber Origin.

Client can download the reports into excel format from provided login for User interface.

Client will be provided with feature of change password in User interface where he/she will have a privilege of resetting the password.

Yes, you can white label your application.

You can find the total incoming request for every month in the resources tab.

Trigger URL is a URL which connects the application from our server to your server. Our application would trigger the incoming request received on application on real time basis on URL configured.

Yes.

Yes. We can set a customized auto reply text.

There is no limitation on miss calls on per day usage.

Yes can extract all the reports.

Yes, we can have region wise report on incoming number on miss call.